Beauty Store Returns

If you're not 100% satisfied in any way with an item you've received, please let us know by emailing us within 30 calendar days of receipt, Returns can only be made once authorized by Customer Services.

If you have ordered the wrong product, then you can still return for a full refund but please note that the items must be unopened and unused and you will have to bear postage costs.

Please check your fragrance or home scent orders carefully, as fragrances and home scents can NOT be returned under any circumstances.

In order to process your returns as quickly as possible, all returns must include:
  1. A copy of your delivery note or your order number
  2. Return authorization (obtainable from Customer Services)
  3. Reason for return

Please ensure that items are packed securely to prevent any damage in transit. We also suggest sending via registered or insured post so the parcel can be traced.

For credit card refunds, please note we can only refund the total cost of goods. Any refunds will be processed once product is received and determined to be in original condition as shipped.